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Order delivered but not received

My order was marked as 'delivered' but I have not received it. Where is it?

Check your tracking number to see where your package is.

If the shipment is marked as delivered, please check the following:

- did a family or household member receive the shipment?
- was the item delivered to a neighbor?
- was the parcel delivered to a post office?

If none of these points apply, please contact our customer service.

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