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"I have received an email saying an item is on backorder."

Back to: Help and FAQs | Shipping

What does that mean?

It means that at least one item you ordered is not in our main warehouse but in a field warehouse from which we have to ship it to our main warehouse first. As soon as the item has reached our main warehouse we will ship your order. Please allow approximately 2 to 3 additional shipping days. If an item can not be sent we will inform you via e-mail.