Ayuda y preguntas
Consumers within the meaning of § 13 BGB (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed) are entitled to a statutory right of revocation in accordance with the following revocation policy.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (KICKZ.com GmbH Landwehrstr. 60, 80336 Munich; Tel +49 (0)89 324 781 0; email@example.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you revoke this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for these repayments. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the shipment before the expiration of the period of fourteen days. We bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back.
— To KICKZ.com GmbH, Landwehrstraße 60, D-80336 Munich, Germany, Fax: +49 (0) 89 324 781 99, E-Mail: firstname.lastname@example.org
— Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of
of the following goods (*)/provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of consumer(s) (only in case of paper communication)
(*) Please delete where inapplicable.
Exclusion of the right of revocation
The right of revocation does not exist or expires prematurely in case of contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individually printed jerseys),
- for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery (e.g. underwear, swimwear),
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
In order for your return to be processed as quickly and smoothly as possible, we recommend that you follow the instructions below:
- Please use a return label and return slip for the return. For deliveries to Germany, the return label and return slip will be enclosed in the package with your order. For deliveries to other countries you can create your return label and return slip in your customer account or request it from our customer service.
- Use the original packaging for the return shipment and protect the goods from damage.
- After receiving your return, we will process your refund as soon as possible. You will get the money back in the same way you paid.
Failure to comply with the above instructions will not affect your legal rights, in particular your statutory right of withdrawal.