frequently asked questions
before you call our service-center, please make sure your question has not already been answered here. thank you!
No. We need you to register an account with us, if you like to order something. But this only takes a few seconds and you will never have to enter your information again during future purchases. Thank you for your understanding.
At the upper left edge of the website you can find several flags. By clicking on them you can select your language.
We have minimum order value of 30,00 Euros. In addition to the value of items there will be shipping costs depending on the method of payment.
If you are not sure, which US size you need, please contact our service-team at firstname.lastname@example.org
. they will be glad to help you.
That's easy. Only deliverable items, sizes and colours are displayed on our website.
For further questions call our info-team and keep your customer or order number on hand. Just as well you can send your request via email to email@example.com
Our bank details are as follows:
account number 443 090 800
bank code number 700 100 80
IBAN: DE84 7001 0080 0443 0908 00
Please use your name and order or customer number as reference, so we can assign your payment as soon as possible.
Bank transactions, even if made online, take some time. Probably, we will receive your payment within the next days, so you do not need to take any action.
We offer the following forms of payment:
Wire transfer: We will ship the items you ordered once payment has been made to our account. Credit card: We will ship the items after verification of your card.
sure. within the first two weeks it's no problem to replace or return products (except for underwear, swim wear and the like). For defects in material, you need to send the items back and we will communicate the further procedure to you. You can find more information about our return policy here
Kickz AG Logistik
Please indicate your customer number or you full address. Unassigned returns can not be processed.
On every invoice in the upper edge you can find your customer number. But you can also call our service team at +49 89 324 781 60.
To change or cancel an order it would be best to call our info-team. Then you can make sure that your alterations were made.
This will happen automatically. If there�s a remaining difference, you will receive an invoice or you can pay the amount with credit card.
We are shipping with DHL. Usually, delivery takes 5 to 10 days.
You can have our service team change or correct your address. Just contact them either by phone or by email
Yes. To invite offers please write an email to firstname.lastname@example.org
Sorry, our product range gets bigger by the day. No catalogue could display our full range. That's why we decided to send flyers with a special selection instead. If you want to receive our flyer an email to email@example.com