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help » return policy
return policy
the legal warranty is 2 years and begins when the merchandise is handed over. during that time we will remedy all defects subject to the legal warranty at no cost to you. please report such defects immediately to the delivery agent or kickz ag; obvious defects must be reported within 14 days from receipt of the merchandise.

initially, you may claim rectification. if this fails, you may choose between rescission from the contract or reduction of the purchase price and damage compensation as far as permitted by law. please keep in mind, however, that normal wear is not covered by warranty. especially basketball shoes are subject to enormous strain; the shoe of a professional basketball player has a maximum lifespan of 3 months.

if any particular article cannot be delivered, we will send you a replacement which is equivalent with regard to quality and price. you may return this replacement article as already explained above.