Returns

1. REQUEST THE RETURN

How to start your return:

• Fill out the return form (click here) with your email and order number

• Or select your order directly in your order history

• Choose the items you want to return

You receive all shipping details as well as a QR code or return label for the return shipment.

2. SHIP ITEMS

• 1. Place the unused items with tags in their original packaging

• 2. Pack everything carefully

• 3. Drop off the package at a collection point near you. You'll only need either:

  • QR code on your phone, or

  • Printed shipping label

3. REFUND

Once we've received and checked your return, we'll refund the amount to your original payment method. This process may take up to 14 days.

MULTIPLE ORDERS

Please return each order individually and make sure that the correct return label is attached to the package.

RETURN PERIOD

The return period for orders is 30 days, starting on the date of receipt of the order.

EXCLUDED ITEMS (RETURNS)

The following items are not eligible for returns: underwear, socks, compression shorts, trading cards and stickers.

-

EXCLUDED COUNTRIES:

Return labels cannot be created for the following countries:

Bosnia, Iceland, Liechtenstein, Monaco, North Macedonia, San Marino, Serbia, Turkey

REFUND

Once your return has been successfully processed (not only receipt!), we will automatically refund the amount to your original payment method.

RECEIPT OF THE RETURN

Important note about returns: Even if tracking shows your package has arrived at our warehouse, processing may take up to 10 business days.

You will receive a confirmation email once your return has been registered in our system.

COMPLAINT

If your item shows damage after the return period that isn't due to normal wear and tear, please send us:

• Photos of the defect

• A brief description

• Your order number

First, we examine the defect and then contact you to discuss next steps. If you purchased the item in one of our retail stores, please contact that store directly with the item and receipt. In this case, you cannot process your complaint through the online shop.