HOW TO RETURN ITEMS?
1. REQUEST THE RETURN
How to start your return:
Fill out the return form with your email and order number
Or select your order directly in your order history
Choose the items you want to return
You receive all shipping details as well as a QR code or return label for the return shipment
2. SHIP THE GOODS
Place the unused items with tags in their original packaging
Pack everything carefully
Drop off the package at a collection point near you. You'll only need either:
QR code on your phone, or
Printed shipping label
3. WAIT FOR THE REFUND
Once we've received and checked your return, we'll refund the amount to your original payment method. This process may take up to 14 days.
- Returns are free of charge
- You have 30 days to return the goods
- No printer needed
HOW TO RETURN ITEMS?
1. REQUEST THE RETURN
How to start your return:
Fill out the return form with your email and order number
Or select your order directly in your order history
Choose the items you want to return
You receive all shipping details as well as a QR code or return label for the return shipment
2. SHIP THE GOODS
Place the unused items with tags in their original packaging
Pack everything carefully
Drop off the package at a collection point near you. You'll only need either:
QR code on your phone, or
Printed shipping label
3. WAIT FOR THE REFUND
Once we've received and checked your return, we'll refund the amount to your original payment method. This process may take up to 14 days.