PROBLEMS WITH ORDERED ITEMS

If you notice that your ordered item has an imperfection or abnormality, please contact our customer service.

We distinguish three cases here:

WRONG ITEM / WRONG SIZE

If you have received the wrong item or an item in the wrong size, you can return it within 30 days of receiving the shipment.

DAMAGED ITEM

You can also make use of your 30-day right of return for damaged items.

RECLAMATION

Complaints concerning damage to the product that have occured after the 30-day return period.

This is the procedure for making a claim:

• 1. Capture the damage and make sure it is clearly visible on 2-3 photos.

• 2. Send the pictures along with a detailed description to [email protected].

• 3. After we have evaluated your pictures, we will contact you with the result or relevant follow-up questions.

Please note that only damage that cannot be attributed to normal use can be considered for claims.